Privacy Policy
Last updated: December 2024
Overview
At SEQ Car Brokers, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our services or visit our website.
We're committed to being transparent about our practices and giving you control over your data. If you have any questions, don't hesitate to get in touch.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and postal address when you fill out our forms or contact us.
- Vehicle Information: Details about vehicles you're looking to buy or sell.
- Financial Information: If you apply for finance, we may collect information about your employment, income, and credit history (with your consent).
- Usage Data: Information about how you use our website, including pages visited and time spent.
- Communication Records: Records of our conversations and correspondence.
How We Use Your Information
We use your information to:
- Provide our car broking, selling, and finance services
- Communicate with you about your enquiries and our services
- Process finance applications on your behalf (with your consent)
- Send you relevant updates and information (if you've opted in)
- Improve our website and services
- Comply with legal obligations
Sharing Your Information
We only share your information when necessary to provide our services:
- Vehicle Sellers/Buyers: When facilitating a transaction, relevant details are shared with the other party.
- Finance Providers: If you apply for finance, your information is shared with our lender panel (with your consent).
- Service Providers: Third parties who help us operate our business (e.g., website hosting, email services).
- Legal Requirements: When required by law or to protect our legal rights.
We never sell your personal information to third parties for marketing purposes.
Cookies and Analytics
Our website uses cookies and similar technologies to improve your experience and understand how our site is used. This includes:
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: Help us understand how visitors use our site.
- Marketing Cookies: Used to show you relevant advertisements (if applicable).
You can manage cookie preferences through your browser settings.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes:
- Secure (HTTPS) website connections
- Restricted access to personal information
- Regular security reviews
- Secure storage of physical and electronic records
Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct any inaccurate information.
- Deletion: Request that we delete your personal information (subject to legal requirements).
- Opt-out: Unsubscribe from marketing communications at any time.
- Complaint: Lodge a complaint with the Office of the Australian Information Commissioner if you believe we've breached your privacy.
Third-Party Links
Our website may contain links to third-party websites. We're not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. We'll post any changes on this page and update the “last updated” date.
Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
- Phone: 0422 676 073
- Email: hello@seqcarbrokers.com.au
We're always happy to chat and answer any questions you might have.